I am a results-driven professional with a strong focus on eCommerce operations and software development, backed by hands-on experience in Amazon Marketplace and Shopify platforms.
I have over three years of experience working with an Amazon-based company, where I managed product listings, monitored inventory, and optimized product data to improve visibility and customer experience. My role included ensuring accurate listings, maintaining stock levels, and supporting customers throughout the buying process—helping improve overall store performance.
In addition, I have experience working with Shopify, where I provided live chat customer support by assisting customers with inquiries, order tracking, product information, and issue resolution in real time. I am familiar with navigating the Shopify dashboard, handling orders, and ensuring a smooth and positive customer journey.
Alongside my eCommerce experience, I have worked as an Application Developer, where I supported system functionality, resolved technical issues, and handled user tickets to maintain seamless platform performance. I am comfortable troubleshooting problems, working with software tools, and assisting in improving system efficiency based on client needs.
My background also includes customer service and lead generation, allowing me to understand both the customer experience and business side of operations. This combination enables me to contribute to both frontend support and backend optimization.
I am detail-oriented, adaptable, and committed to delivering high-quality results. I am eager to apply my skills in eCommerce and development to help businesses grow, streamline operations, and enhance overall performance.I am a flexible and committed professional with a diverse range of experience in customer service, inventory management, lead generation, transcription, and application development.
I have worked as a Customer Service Representative for Parasat, an ISP, where I provided support by handling inquiries, troubleshooting technical issues, and ensuring customer satisfaction. Additionally, I have gained valuable experience over 3 years at Home Elegant, a company under the Amazon Marketplace, where I managed inventory, listed products, and supported customers to improve their buying experience.I have also worked as a Lead Generation Specialist, successfully identifying and qualifying leads to boost sales and marketing efforts. As a Freelance Audio and Video Transcriptionist, I delivered high-quality, accurate transcriptions for clients across various industries. Furthermore, I have experience as an Application Developer, assisting with client needs to enhance functionality and performance. I also handle tickets, resolving issues encountered by end users to ensure smooth operations.
My broad skill set, attention to detail, and commitment to delivering results make me a valuable asset to any team. I am passionate about leveraging my experience to contribute to the success of your business and am eager to take on new challenges and projects.
