I am an experienced Short-Term Rental Operations Specialist and former Airbnb Senior Case Manager with a Bachelor of Science in Entrepreneurship. I offer a deep mastery of Airbnb policies, and high-stakes conflict resolution, alongside technical proficiency in tools like Breezeway, Hostaway, and Salesforce. My background spans managing property turnovers and guest communications to handling B2B collections and account reconciliation , ensuring a well-rounded approach to property management and back-office operations.
