Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral andwritten communication, active listening and analytical problem?solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings.
TECHNICAL SKILLS SUMMARY
- Expert in PDF Conversions to Word, Excel, PowerPoint
- Programming & Scripting Language:
Java, HTML, Visual Basic 6.0, VBA, -----------
- Proficient in Database Management using MySQL, MSSQL, MS Access
- Proficient in Microsoft Office Applications (Word, Excel, PowerPoint)
- Platforms: Windows XP, 2000, 7, 8.1, 10
- Concepts: Networking and Operating Systems
- Blogging Site: -----------
- Typing Speed: 50wpm
*Information Help Desk Assistant
- Help desk office reception duties such as answering telephone calls.
- Responsible for client’s queries and concerns, compiling and recording information and history securely.
- Perform data management, filing, organizing and safekeeping of confidential documents of office related information.
*Database Administrator
- Assigned to develop a program for the office’s convenience.
- Overall in charge of the database management.
- Responsible for adding related information and updates.
INTERPERSONAL STRENGTHS
- Possess excellent communication skills and positive disposition.
- Possess well leadership skills and strict with details and deadlines.
- Pleasing personality and self-initiatives.
- Always curious and eager to learn.
- Able to work on a different shift schedule if needed.
- Well in multitasking and always driven.
