Customer Experience & E-Commerce Specialist | Shopify & Digital Support
I am a customer experience professional with 7+ years of experience in email & chat support, eCommerce operations, and process improvement. I specialize in handling Shopify customer support, order management, and retention strategies, ensuring seamless transactions and high customer satisfaction.
With a Lean Six Sigma White Belt certification, I apply process improvement and problem-solving techniques to optimize workflows and reduce inefficiencies. I also have experience in social media management and content writing, making me a well-rounded asset for businesses looking to scale their digital presence.
???? Customer Support & Retention – Email/chat support, Shopify management, conflict resolution
???? E-Commerce & Operations – Order fulfillment, payment processing, refunds, and product listings
???? Marketing & Content – SEO writing, social media engagement, and email marketing
???? Tech & Tools – Shopify, WooCommerce, Zendesk, Gorgias, Slack, Google Workspace
I am looking for long-term, stable remote work where I can contribute my skills to a growing business. Let’s connect and see how I can help your company succeed!
