I am an IT Support Professional with experience supporting Windows environments, Microsoft 365, and end-user technologies across both internal IT and Managed Service Provider (MSP) environments. I specialize in troubleshooting, technical support, and delivering efficient solutions that minimize downtime while maintaining a strong focus on customer experience, security, and operational reliability.
My experience includes supporting Microsoft 365 services such as Exchange Online, Teams, OneDrive, and user administration, as well as working with remote monitoring and management (RMM) tools, ticketing systems, and endpoint support. I am passionate about process improvement, documentation, and leveraging automation to increase efficiency and consistency in IT operations.
I hold a Bachelor of Science in Information Technology from the University of San Agustin and have continued expanding my technical knowledge through industry training, professional certifications, and hands-on experience. I am committed to continuous learning, collaborating with cross-functional teams, and developing expertise in cloud technologies, systems administration, networking, and modern workplace solutions.
