Hi, I’m Floyd! The Shopify Specialist who keeps your backend from turning into a mystery box.
I help Shopify store owners keep their operations organized, profitable, and running smoothly by handling the parts of operations that no one really wants to deal with.
With 7+ years of combined experience in e-commerce operations, customer support, inventory management, purchasing, and data management, I specialize in maintaining accurate inventory, managing supplier relationships, coordinating purchase orders, protecting profit margins, and delivering exceptional customer experiences.
My expertise includes:
Shopify Store Management
Customer Support (Email & CRM)
Order Tracking & Resolution
Returns, Refunds & Chargeback Prevention
Inventory Management & Stock Replenishment
Purchase Order Creation & Tracking
Supplier Coordination
Landed Cost Calculation
Margin & Pricing Management
Product Uploads & Catalog Management
SKU Organization & Inventory Reconciliation
Order Fulfillment Coordination
Weekly Inventory Reporting
E-commerce Operations Support
Throughout my career, I have helped e-commerce businesses:
Maintain accurate inventory and prevent overselling
Reduce stockouts through proactive inventory planning
Protect profit margins through accurate landed cost calculations
Improve customer satisfaction through fast and effective support
Resolve order issues before they become chargebacks
Streamline backend operations and improve workflow efficiency
I take ownership of the work I handle and focus on accuracy, organization, and proactive problem-solving, so store owners can spend less time managing daily operations and more time growing their business.
If you're looking for someone who can support either or both your customers and your operations, let's connect.
App Savvy:
Shopify Admin & Shopify Partner
Google Suite
Sumtracker
Trello
Canva
Slack
ReAmaze
Shopify Portfolio: -----------
LinkedIn: www.-----------/in/chelsie-floyd-gonzalo-52aa581b0
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