With 7 years of experience in customer service and administrative roles, I have developed a strong expertise in several key areas. My background includes:
Customer Service Representative:
Enhanced customer retention through strategic upselling and promotions.
Managed account maintenance and addressed customer inquiries.
Conducted bill walkthroughs, provided technical support, and handled troubleshooting.
Oversaw payment processes and maintained profit and loss records.
Administrative Tasks:
Manaintained employee schedules monthly.
Compiled daily Point of Sale (POS) reports.
Resolved escalated customer complaints with effective solutions.
aged stock inventory records efficiently.
Coordinated and m
Sales and Logistics:
Monitored real-time traffic and transportation data.
Conducted inventory forecasting and managed storage and warehouse operations.
Oversaw end-to-end B2B sales and maintained multiple drop shipping site locations.
Ensured customer order fulfillment and assisted with filing claims and disputes.
Verified luxury brand authenticity.
Tools: Microsoft Office|Google Sheet | Google Calendar| Vici| Avaya| -----------| CRM| Zendesk| Slacks| Canva|PirateShip | Esper | DOORDASH | UBEREATS| Grubhub |
