Excellent communication skills
Knowledge and experience with Excel,
Microsoft Office and Microsoft SharePoint
Knowledge and experience on multiple platforms of soft phones,
Applications and other intraday tools used by Work Force Management teams. Proactive and able to take decisions based on real time situations
Ability to read forecasted reports and apply weekly call trends for a better projection to tackle upcoming staffing variables through research and predictions. Analytical skills with keen attention to detail.
Experience in working with multiple people around the globe
