Community Strategist | Property Management | Operations & Client Success Management
I help businesses build organized systems, engaged communities, and smooth client experiences that scale. (Visit my portfolio: -----------)
Grew total community membership to 415 (+90.4%)
Grew active membership to 365, an 88% active-member rate (+75.5%)
Onboarded 198 new members (+44.5% new-member growth)
Drove 90% member-generated content across 363 posts (+68.1%)
Increased total post views to 18,300 (+205.5%)
Increased unique member post views to 10,021 (+269.4%)
Grew conversations to 4,718 (+251.8%)
Grew chat messages to 5,749 (+90.9%) across 170 unique senders (+27.8%)
Supported community operations for a paid membership generating $102,208.53+ in revenue
Managed onboarding, engagement, live events, member support, retention, and payment follow-up across Circle, Stripe, and Slack
I think like an owner, not just a task-taker. I’m proactive, detail-oriented, and highly adaptable in fast-paced environments. I specialize in community growth, operations support, client success, and backend systems that help businesses run efficiently.
Core Expertise
* Community Strategy & Engagement
* Property Management Support
* Client Success Management
* Operations & Workflow Systems
* Team Coordination & Management
* CRM & Backend Organization
* Social Media Management
* Lead Generation Support
Community & Client Experience
* Managed and supported online communities through Circle, School, WAP, and -----------
* Built onboarding systems and member engagement flows
* Responded to inquiries, support tickets, and client concerns
* Improved retention through relationship-building and proactive communication
* Created organized community processes for scaling memberships and programs
Operations & Systems
* Built SOPs and operational workflows for growing teams
* Managed calendars, email communication, and admin systems
* Coordinated team tasks and internal processes
* Organized CRM pipelines, prospect tracking, and client workflows
* Assisted in scaling systems for online businesses and service-based brands
Lead Generation & Sales Support
* Created DM scripts and follow-up sequences
* Managed prospect tracking and CRM updates
* Supported outreach campaigns and client onboarding
* Helped nurture leads through organized communication systems
Social Media Management
* Content planning and scheduling
* Caption writing (Filipino-English tone)
* Canva graphics and basic visual content
* Instagram & Facebook optimization
* Community engagement and DM management
Additional Experience
* Credit Repair Business Operations
* Real Estate & Property Management Support
* Community-Based Brands & Membership Platforms
* Entrepreneur & Creator Support Systems
