I am a SaaS Onboarding and Implementation Specialist with over 6 years of experience helping organizations successfully adopt and maximize technology solutions. My background spans software implementation, customer onboarding, data migration, technical support, and ERP/SaaS platforms across the real estate, healthcare, finance, and accounting industries.
Currently, I work as an Implementation Specialist at Systato, supporting Inside Real Estate, where I manage end-to-end onboarding and implementation projects, coordinate platform configuration, and help clients achieve successful launches. Previously, I supported Magentus Pty Ltd through EMAPTA, specializing in healthcare SaaS implementations, data migrations, SQL-based validation, and user acceptance testing.
Throughout my career, I have worked closely with customers, project stakeholders, and cross-functional teams to ensure smooth software deployments, successful onboarding experiences, and long-term customer success. I enjoy translating complex technical processes into clear, actionable solutions that help users feel confident and supported.
My areas of expertise include:
• SaaS Onboarding & Implementation
• Customer Success & User Adoption
• Salesforce CRM
• Data Migration & Validation
• SQL Server & Data Analysis
• Technical Support & Troubleshooting
• User Acceptance Testing (UAT)
• Customer Training & Product Education
• Zoom & Microsoft Teams Facilitation
• ERP & SaaS Platforms
I am passionate about building strong client relationships, solving problems, improving processes, and helping organizations realize the full value of their technology investments.
I'm always open to connecting with professionals in SaaS, Customer Success, Implementation, and Technology Operations.
