I help businesses keep their customers, orders, and day-to-day operations moving smoothly. I’m a Customer Support and E-commerce Virtual Assistant with hands-on experience supporting a U.S.-based client in order fulfillment, purchasing, order tracking, delivery coordination, and customer support.
My remote experience includes managing orders from major U.S. retailers, monitoring shipments, coordinating deliveries, handling order issues, and working with internal teams to resolve concerns accurately and efficiently.
Before working remotely, I built my customer service foundation at The Peninsula Manila, a five-star hotel, where I handled reservations, guest inquiries, payments, and day-to-day customer concerns. This experience strengthened my communication, attention to detail, and ability to remain professional when handling time-sensitive or customer-facing situations.
I’m comfortable working independently, managing multiple priorities, and learning new systems quickly. My experience includes Microsoft Excel, Gmail, Google Drive, Slack, OpenPhone, Quo, Zoom, Roadie, and OPERA PMS.
I’m currently available to start immediately and am looking for a long-term opportunity where I can take ownership of my responsibilities, support the team reliably, and grow with the business.
