🎯 Need a reliable specialist to eliminate ticket backlogs and keep your back-end operations running seamlessly? 🚀
I am a Customer Support & Administrative Specialist with 6+ years of experience helping fast-growing teams deliver exceptional service and clean up back-end workflows. My core strength is stepping into established systems with minimal onboarding and immediately taking ownership of customer queues and administrative tasks.
📌 CORE COMPETENCIES
💬 Omnichannel Customer Support
✨ High-efficiency Email, Chat, and Ticket Management using Zendesk and CRM tools
✨ Macro creation, ticket triage, tag organization, and handling complex escalations
✨ Maintaining fast response times while delivering warm, empathetic customer care
⚙️ Back-End Operations & Admin
✨ Calendar & schedule management, data entry, and strict SOP execution
✨ Client/member onboarding, record updates, and sales reporting
🏋️ Fitness & Wellness Studio Operations
✨ Hands-on experience with MINDBODY and GymSales for studio admin
✨ Handling member inquiries, trial follow-ups, booking management, and lead intake
📦 Logistics & Order Support
✨ Order tracking, delivery exception handling, courier follow-ups, and resolution
🛠️ TOOLS & SOFTWARE
Zendesk | MINDBODY | HubSpot | Google Workspace | MS Office Suite | CRM Systems | Canva
💡 Available full-time (8 hours/day) and open to long-term contracts. If you run a support team, fitness studio, or online business and need someone who already knows your workflows — let's talk!
📩 Send me a message or job invitation to discuss how I can support your business.
Verified
