Hi! I’m ----------- ----------- -----------, a highly experienced and adaptable Customer Service and Technical Support Specialist with over 7 years of success supporting international clients in the telecom and mobile industry.
I’ve worked with major accounts like iiNet Mobile (Tech Mahindra – Australia) and Sprint/T-Mobile (Concentrix – USA), handling a wide range of concerns—from SIM/eSIM activations, network troubleshooting, and device support to billing disputes, order processing, and customer education. Whether through calls, chat, or email, I know how to deliver clear, calm, and effective support that leaves customers satisfied and confident.
I’m proficient in using various tools and platforms such as Citrix, Genesys, Outlook, NI4CC, and multiple CRM systems. I’m used to working in high-volume environments while maintaining accuracy, empathy, and strong performance in metrics like First Call Resolution (FCR), CSAT, and AHT.
I recently completed my Bachelor of Science in Computer Science, which has strengthened my ability to understand technical systems, apply logic to problem-solving, and document issues clearly. My background gives me the confidence to troubleshoot effectively while also communicating in a way that builds trust.
If you’re looking for someone dependable, tech-savvy, and genuinely committed to helping your customers and your team succeed—I’d love to be part of your mission.
