Customer Service Professional with over 3 years of experience in customer relations, reservations, front office operations, and e-commerce customer support. Skilled in handling customer inquiries, complaint resolution, order management, refunds, escalations, and customer retention initiatives. Experienced in supporting customers across multiple channels, including Shopee, Lazada, Shopify, email, phone, and in-person interactions. Recognized for maintaining professionalism, delivering excellent customer experiences, and effectively managing high-volume workloads during promotional campaigns and peak business periods.
