Hey there! I'm your next virtual assistant.
5 years of experience in providing quality service to a client through customer service. Assigned in various e-commerce and dropshipping stores based in the US for one client only.
Dedicated to helping businesses to accomplish and meet specific goals and objectives. Assigned to different affiliated stores with the same job responsibilities for one client. Provided quality service and flexibility in the environment as tasked related provided.
Also, of good moral character.
Knows how to handle the following:
- customer service
- social media and its marketing ad campagin,
- edit graphic designs,
- edit video for marketing materials,
- blog content
- email support
- live chat support
- inbound/outbound call support
For customer service:
Experienced customer support in one of the apparel companies in the US, using the e-commerce and dropshipping model. I have been with this company and its affiliated stores for 5 years in customer support. Answering customer inquiries via email, chat and calls, order processing, order refunds, chargebacks, return label processing, social media management and reviews handling.
Knows how to operate Shopify, Shipstation, WooCommerce, Reamaze, Intercom, Basecamp, Ring Central, >>Facebook Commerce, Google Sheet, Excel, Skype, ChatGPT, Microsoft Office and Gmail.
These are my skills and expertise:
Customer Support
Management Skills
Problem-Solving Skills
Communication Skills
Team Management
Customer Service
Graphic Design
Digital Marketing
