A top-notch BPO employee with more than three (3) years experience as a Supervisor, three (3) months experience as Quality Assurance Analyst, and more than two (2) years experience as Customer Service Representative. Handles both inbound and outbound calls/chats/emails from clients and employers. Submits bi-weekly, monthly, and quarterly detailed reports directly to clients based in the US. Presents bi-weekly account performance with the clients and attends weekly calibration. Professionally answers concerns by presenting appropriate solutions that best fits their problems. Strong personality, high level of determination, positive attitude, and hard-working.
