Hi, I’m Alexin- a reliable and detail-oriented healthcare and customer support professional with over 7 years of experience helping patients, clients, and teams deliver better results.
I’ve worked as a Medical Assistant in a fast-paced clinic where I handled patient communication, appointment scheduling, prescription refills, and coordination with providers, pharmacies, and labs. I’m very comfortable managing high-volume tasks while staying organized and making sure nothing falls through the cracks.
Before that, I was an Assistant Manager at OptumRx, where I led a team of 15–17 representatives, handled escalations, and helped improve overall service quality. This experience helped me build strong leadership, communication, and problem-solving skills.
I’m confident in handling phone, email, and chat support, and I’m experienced with tools like EHR systems, patient portals, and CRM platforms. I take pride in being dependable, easy to work with, and someone who genuinely cares about delivering quality service.
If you’re looking for someone who can support your team, communicate well, and take ownership of tasks, I’d be happy to help.
Verified
