10 Years BPO & Dispatch Experience
I am a career BPO professional with 10 years of experience transitioning into the logistics industry. While I am a new Freight VA, my background is built on years of dispatching and operational support. I’ve completed specialized training to adapt my skills to the trucking industry, including load board management and carrier relations.
Key Experience:
Roadside Dispatching: I have hands-on experience coordinating drivers and managing time-sensitive service calls. I understand how to handle the pressure of keeping wheels moving.
Subject Matter Expert: In my role for a food delivery service, I validated refund requests by analyzing delivery routes and identifying en-route issues. This gave me a sharp eye for spotting errors in the delivery chain.
Customer Support: With 7 years in voice and chat support, I am comfortable handling professional negotiations and check calls with brokers and carriers.
I’m looking to help a logistics team stay organized and efficient. I have the work discipline of a 10-year veteran and the specific training to hit the ground running as your next Freight VA.
