I’m a Level 2 IT Support Specialist with over 4 years of experience supporting business and healthcare environments across MSP and BPO settings. I specialize in Microsoft 365, Exchange Online, and Active Directory administration, with hands-on experience managing user lifecycle processes, escalations, and complex technical troubleshooting.
My background includes supporting high-volume ticket environments (10–30+ daily cases), maintaining SLA compliance, and delivering reliable end-user support across remote and onsite setups. I have experience working with IT documentation and MSP platforms such as KaseyaOne and IT Glue, as well as RMM and ticketing systems including ServiceNow and Autotask.
I’m particularly strong in:
• Level 2 escalation handling
• Microsoft 365 & Exchange administration
• Active Directory management
• VPN & endpoint troubleshooting
• Healthcare IT support
• MSP operations & documentation
I take pride in being proactive, detail-oriented, and solution-focused — ensuring minimal downtime while maintaining security and compliance standards.
Currently open to Level 2 Helpdesk, MSP Support, and Remote IT Support opportunities.
