With over 9 years of experience in customer service and healthcare operations, I specialize in Medicare support, grievance and appeals coordination, administrative assistance, and customer advocacy.
My professional journey includes handling Medicare Part D prescription support, Contact Tracing during the pandemic, Grievance and Appeals case coordination, and serving as a Subject Matter Expert (SME) for Medicare Part C DSNP accounts.
I am experienced in managing sensitive healthcare information, coordinating case workflows, resolving member concerns, and supporting operational excellence in fast-paced environments.
My strengths include:
• Healthcare Administrative Support
• Medicare Part C & Part D Support
• Grievance & Appeals Coordination
• Customer Service Excellence
• Data Entry & Documentation
• Email & Chat Support
• HIPAA Compliance
• Google Workspace
• Microsoft Office
• Canva
I am currently exploring opportunities in Healthcare Virtual Assistance, Administrative Support, Customer Success, and Remote Operations roles where I can contribute my healthcare expertise, problem-solving skills, and commitment to exceptional service.
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