Hello, I’m Nikka
I'm a versatile Virtual Assistant and customer support professional with 5 years of customer service experience, 2 years as a Quality Analyst, and freelance experience supporting real estate, sales, and legal operations. My background has strengthened my skills in client communication, quality assurance, compliance, performance monitoring, and process improvement.
As a freelancer, I’ve supported real estate professionals with administrative tasks, email and calendar management, transaction and listing tracking, client communication, and social media content. I also have hands-on experience in cold calling, lead generation, outreach, and appointment setting, including U.S. home and auto insurance campaigns. Additionally, I have 6 months of Legal Virtual Assistant experience providing reliable administrative and organizational support.
I have experience using Salesforce, MyCase, Chronicle, Apollo, Slack, Lofty, Google Workspace, and Microsoft 365. I’m skilled in managing CRM pipelines, following up with leads, maintaining accurate records, and quickly adapting to new tools, platforms, and workflows.
Whether you need help with lead generation, appointment setting, customer support, administrative tasks, CRM management, or day-to-day operations, I’m here to help you stay organized, save time, and keep your business moving forward.
Let’s work together to turn your workload into a well-managed workflow.
Verified
