Results-oriented and highly organized professional with over 2.5 years of experience in outbound collections, customer service, and account management. Skilled in handling high call volumes, negotiating payment arrangements, and resolving customer account issues with accuracy and empathy. Proficient in CRM systems, skip tracing, delinquency management, and call documentation. Strong background in logistics and quality assurance, with proven expertise in data entry, time management, and compliance with company policies and regulatory standards. Demonstrated ability to perform well in fast-paced, high-volume environments, both independently and as part of a team
