PROFESSIONAL SUMMARY
Customer service and operations support professional with experience in coordination, escalation handling, administrative support, verification, and high volume customer communication in fast-paced remote environments.
Experienced in managing customer concerns through phone, chat, and email while maintaining professionalism, accuracy, and strong problem solving skills.
Currently expanding knowledge in logistics operations, freight coordination, dispatcher support, track and trace, and transportation workflows. Familiar with shipment tracking, logistics terminology, accessorial fees, appointment coordination, and basic TMS/load board navigation.
Skilled in:
• Customer Service
• Operations Support
• Dispatcher Assistance
• Shipment Tracking
• Escalation Handling
• Administrative Support
• Google Workspace & Microsoft Office
• Excel & Documentation
• CRM & Ticketing Systems
• Slack, Zoom & Remote Collaboration Tools
Reliable, adaptable, detail oriented, and eager to grow in logistics and transportation operations.
