Hi there! I have over 10 years of experience handling Customer Service, Technical Support, and Administrative roles bringing Positive Customer and Client Satisfaction in the BPO and Remote Work/Freelancing industries. This robust experience refined my interpersonal skills, technical knowledge, and conflict resolution comprehension. Phone, chat, and email etiquette have been fully grasped as well.
• Achieving excellence is my baseline, and I thrive in a dynamic, fast-paced environment.
• Whether it's navigating software or troubleshooting, I am the go-to person for all things tech.
• I bring order to every task, keen on details to ensure nothing slips through the cracks.
• Ideas are great, but I make things happen. Execution is where I shine.
• I relish working independently but understand the power of collaboration within a small, close-knit team.
• Understanding customer needs, empathizing with them, and committing to providing exceptional service.
I am very competent in using multiple admin applications. I have a very good understanding of front-end development.
• Google Workspace (Drive, Docs, Sheets, Calendar, Meet, Slides, etc.)
• Microsoft Office (Word, Excel, and Powerpoint)
• Shopify (Orders, Themes, Apps, etc.) • Help Scout
• HTML • PDF • Freshdesk
• CSS • Zoom
• Liquid • Canva
• Slack • Zendesk
The highlight of my work experience is with TaskUs for the Shopify campaign. I started with them as a regular frontline tea-----------mber handling phone calls, chats, and emails using Zendesk. I made my way up to be part of their Tier 2 or Technical Merchant Support group. Part of my role as a Tier 2 was to handle escalated tickets and answer real-time technical inquiries from frontline tea-----------mbers through Slack. We also communicate with Shopify developers if we notice ongoing issues as we monitor the overall health of the platform.
Even with this length of expertise, I always believe that I can still be better which makes me very open to feedback, adaptable, and a fast learner.
I am a message away so we can get started with your company's Customer Success experience!
