I am an accomplished professional with a diverse background in operations, account management, recruiting, customer, and client services. Currently serving as Head of Operations and Account Management at The HuntingLab, I lead client engagement, drive operational efficiency, and foster external partnerships. As a Quality Assurance Manager, I ensure exceptional client experiences and team progress.
My expertise extends to client experience as a former Client Experience Specialist at The HuntingLab, where I developed and maintained strong client relationships, guided onboarding, and proactively addressed client needs. Additionally, I served as a 3rd-party recruiter, handling the entire hiring process for a recruitment agency.
In my freelance role as a Recruiter/Headhunter, I conducted full-cycle recruiting, built strong candidate networks, and collaborated with hiring managers to meet staffing needs. My ability to negotiate offers and provide timely feedback contributed to successful recruitment processes.
At Majorel, I played a pivotal role in Cloud Solutions Services, handling queries from partners, facilitating certifications, and maximizing business outputs. I also served as an Executive Assistant at Sheryl S. Palad Medical Clinic, providing administrative support, conducting medical examinations, and promoting services through strategic social media content.
My earlier experiences include roles at Equity Gaming and Concentrix, where I excelled as a Server Moderator, Graphics Designer, Senior Event Coordinator, Marketing Strategist, and Seller Partner Support. Additionally, I showcased efficiency and problem-solving skills at TaskUs Inc. as an Events Expert.
My track record includes exceeding productivity goals, earning recognition for top performance, and consistently delivering high-quality service. I am passionate about leveraging my skills to contribute to dynamic and growth-oriented teams.
