Experienced Customer Service and Operations Support professional with 8+ years of remote work experience across eCommerce, SaaS, tech, healthcare, and service-based industries. Skilled in customer support, order management, scheduling, admin coordination, CRM management, and team leadership in fast-paced environments.
Strong background supporting global brands including Shopify, Google, Microsoft, and eCommerce businesses, handling email, chat, phone support, escalations, refunds, fulfillment coordination, and operational workflows. Experienced with tools such as Shopify, Zendesk, Salesforce, HubSpot, NetSuite, Gorgias, ReAmaze, -----------, Google Workspace, and Slack.
Known for being highly organized, detail-oriented, adaptable, and proactive, with strong communication skills and the ability to manage high-volume tasks while maintaining excellent customer experience and operational accuracy.
