E-Commerce VA | Chat & Email Support | E-commerce & Startup Support | CRM & Remote Operations Specialist

Most businesses don’t lose customers because of bad products or services. They lose them because of slow and frustrating support.

I fix that.

I’m a Customer Support VA with 8 years of experience in customer service, email support, and live chat support. I help e-commerce businesses, Shopify stores, Amazon Seller Central sellers, and service-based companies deliver fast and reliable customer support that improves customer satisfaction and retention.

I specialize in handling high-volume inbox management and ticketing systems using tools like Zendesk, Salesforce, HubSpot CRM, and GoHighLevel. I manage order processing, order fulfillment, refunds and returns, and general customer inquiries while keeping communication clear and professional.

In my previous roles, I maintained an average first response time of under 2 hours across email and chat. I also handled 80 to 120 plus customer tickets per day while keeping responses accurate and organized.

Here’s what I can take off your plate:
• Customer support across email support, live chat support, Facebook support, and Instagram support
• Order inquiries, shipping updates, refunds and returns, and account concerns
• Inbox management and ticketing system organization with no backlog
• Client support and inbound support for both e-commerce and non e-commerce businesses

Tools and platforms I use:

Productivity and Admin: Google Workspace, Microsoft Office
Project Management and Organization: Zoho, Asana, Trello
CRM and Operations: HubSpot, GoHighLevel GHL, ClickUp, Zendesk, Freshdesk, HelpScout
AI Tools and Automation: Chatsheet, Make, n8n
E-commerce and Social Platforms: Amazon, Shopify, WooCommerce, Facebook, Instagram, TikTok
Communication and Collaboration: Zoom, Slack, RingCentral, Microsoft Teams, -----------

I focus on fast response time, problem solving, conflict resolution, and customer retention to improve overall customer satisfaction.

I am available full-time and can work US, EU, or AU time zones. I am looking for a long-term role where I can support your business and manage your customer service operations smoothly.

If you need someone dependable who can handle your customer support and represent your brand well, let’s talk.