Adaptable IT Professional with extensive experience in
Enterprise Service Desk operations within high
compliance Healthcare and Global Services environments.
Expert in Tier 1/2 remote technical support, multi-tenant
infrastructure management, and end-user deployment.
Adept at maintaining strict SLA compliance through
rigorous Root Cause Analysis RCA, cloud application
administration, and automated software provisioning.
Let my Tools and skills speak for me.
Software Installation
OS update (windows 10, windows 11)
System Diagnostics and Troubleshooting
Network Troubleshooting
Basic Networking connectivity
Microsoft Entra ID
Active Directory
Microsoft Intune
Jamf Pro Mac Management)
Okta Admin & Avatrier Identity & Access
Management / User Provisioning)
ServiceNow ITSM
Splunk Log Analysis & Security Event
Monitoring)
Citrix Director
Microsoft 365 Administration
Remote Desktop Protocol RDP
Microsoft System Center Configuration
Manager Software Deployment & Patching)
HeidiSQL Database Management)
txAdmin Game Server Administration &
Management)
ConnectWise RMM & Remote IT Support
I want to know more about your problem so send me an invite and let see how can i help you..
Help me. Help you.
