I am very good with English, and I can write and communicate well in it. I am also hungry for more knowledge and experience. I am very patient, hard-working, and consistent.
I worked under
Mitchcactus.co as an operations support and manager.
• Handled refund requests, disputes, and Trustpilot review resolutions.• Oversaw customer and operations support team performance (messages, reply times, scenariohandling).• Double-checked stockkeeping tasks and ensured accurate updates in WordPress.• Created and optimized macros for efficient communication.• Audited poorly rated Intercom chats and provided staff feedback.• Monitored and filtered social media comments and inquiries
(Facebook, Instagram).• Troubleshot failed payments on
-----------, providing alternative solutions.• Managed trainees’ schedules, tasks, and progress.• Provided
----------- support by managing tickets, direct inquiries, and order allocations.• Coordinated with suppliers for order distribution and account/code uploads.• Maintained stockkeeping and account troubleshooting.• Assisted with Intercom live chat and customer support.• Performed administrative tasks: invoice verification, blog posting, and YouTube checks.
