Operations Virtual Assistant | Personal & Administrative Assistant | Insurance Claims Specialist
E-Commerce Operations Specialist | Fraud detection & Prevention | Executive Virtual Assistant
Hello there, I'm Kacylyn from the Philippines. I've spent several years helping businesses run smoothly by providing administrative support, healthcare administration assistance, fraud detection for retail and banking services, and top-notch customer support through phone, email, and live chat. As a Business Virtual Assistant, I focus on making your daily operations easier so you can concentrate on growing your business.
What I do to help businesses:
Administrative support
Healthcare admin support
Fraud detection (retail & banking services)
Customer service (phone, email, live chat)
Appointment scheduling
Data entry & data validation
Order processing
Order fulfillment
Order tracking & follow-up
Supplier coordination
Payment processing
Refund processing
Insurance verification
Insurance eligibility verification
Prior authorization processing
Authorization request tracking
Claims processing & claims status tracking
Denial management
Processing claims payments
Medical procedure authorization
Return & exchange processing
Product listing
Dispute resolution (Shopify and PayPal)
Chargeback dispute handling
Verification & validation
Risk mitigation
Payment fraud reporting
Fraud prevention education
Transaction-by-transaction review
Suspicious activity analysis
Card blocking & unlocking support
PIN reset & card replacement processing
Unauthorized transaction investigation
Card replacement processing
Compliance with banking regulations
Transaction validation
Customer support & ticket handling (HelpScout, Zendesk, Gorgias, and Shopify Inbox)
Multilingual customer communication (Muslim, Italian, and Spanish markets)
Manual order creation, returns, and defective item resolutions
Basic Shopify development (HTML/CSS adjustments)
WooCommerce website optimization
Running Facebook & Instagram Ads with Meta Pixel
Process documentation & SOP creation
Tools I'm proficient at:
HelpScout, Zendesk, Gorgias, Shopify, PayPal, Klarna, Stripe, Trello, Monday, Reamaze, Help Scout, FreshDesk, Hubspot, Edesk, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), ChatGPT, Grammarly, Zoom, Google Meet, WhatsApp, -----------, Viber, Slack
Why work with me this year:
Reliable, highly organized and detail-oriented
Proactive problem solving
Available from Monday through Saturday
Empathy and compassion in dealing with customer concerns
Excellent communication skills, both written and verbal
Able to handle a high volume of calls in a fast-paced environment
Previous experience in customer service or claims processing
Knowledge of healthcare regulations and compliance requirements
Fully committed to long-term positions (no other job commitments)
Able to prioritize tasks, manage multiple responsibilities, and meet deadlines
Invite me for an interview today.
You're looking for an assistant who can handle the back-end details so you can focus on growth -- that's me.
I'd love to bring my skills to your team and help your business run smoother.
Payment Processing, Chargeback Analysis, Phone Support, Customer Service, Debt Collection, Fraud detection, Quality Assurance, Risk Assessment, Risk Analysis, Outbound Calls, E-Commerce Management, Payment Processing, English Speaking, Attention to Detail, Customer Support, Insurance, Medical Insurance, Organization, English Proficiency, HIPAA Compliance, Customer Support Management, Revenue Cycle Management, English Speaking, Operation Management, Admin Data Processing, Administrative Support, Order Processing, Order Tracking, Ecommerce
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