Etsy Virtual Assistant (Etsy VA)
Managed Etsy stores by processing orders and ensuring smooth day-to-day operations.
Optimized Etsy listings with SEO-focused titles, tags, and descriptions to improve search visibility and sales.
Conducted keyword research and market analysis to identify trending products and growth opportunities.
Coordinated with print-on-demand suppliers to ensure timely order fulfillment.
Maintained store organization and streamlined workflows using e-commerce and productivity tools.
Customized personalized orders by editing names, dates, and design details while ensuring all information was accurate before production.
Communicated with customers to clarify personalization requests and obtain design approvals when necessary.
Assisted with customer service by responding promptly to Etsy messages, emails, and follow-ups regarding orders and design requests.
Responded to customer reviews with personalized, thoughtful messages that expressed appreciation and strengthened customer relationships.
Sent after-purchase follow-up messages to ensure customer satisfaction, provide post-purchase support, and encourage positive reviews and repeat business.
Created high-quality product mockups that aligned with brand standards, ensuring a consistent and professional visual identity across Etsy listings.
Customer Service Virtual Assistant (Customer Service VA)
Respond promptly and professionally to customer inquiries.
Resolved order issues, shipping delays, replacements, refunds, and product concerns.
Maintained high customer satisfaction through clear communication and timely follow-ups.
Handled customer complaints with empathy while protecting the brand's reputation.
Assisted customers throughout the purchasing process to ensure a positive shopping experience.
Amazon Product Research Virtual Assistant (Amazon PR VA)
Conducted in-depth product research to identify profitable, high-demand, low-competition products.
Performed competitor analysis to support product selection and market positioning.
Evaluated product trends, pricing, and sales performance using research tools like Keepa, Sas, and other tools.
Identified opportunities to maximize profitability through data-driven product sourcing.
Provided research reports on Google Sheets to support gathered data.
