Reboot Inc (2017 - Present)
IT Help Desk Specialist
A detail-oriented and technically proficient IT Help Desk Specialist with strong expertise in user lifecycle management, remote technical support, and backup operations. Demonstrates a proactive approach to troubleshooting and disaster recovery, ensuring minimal downtime and optimal business continuity for clients. Proven ability to deliver Tier-1 support while managing more advanced infrastructure tasks across virtual environments.
Core Responsibilities & Skills:
User Management: Skilled in onboarding and offboarding processes through Active Directory and Office 365, ensuring secure and efficient access control.
Remote Support Expertise:
Provides responsive, high-quality remote technical assistance using Reboot’s comprehensive support toolset.
Backup & Recovery: Manages daily server backup operations and restore procedures using industry-standard tools like Acronis, ShadowProtect, VEEAM, and Ahsay. Adept at executing file-level, virtual boot, and bare-metal recoveries.
Disaster Recovery (DR): Performs monthly, quarterly, and annual DR tests, keeping DR documentation up to date and ensuring clients are well-prepared for emergencies.
Advanced Troubleshooting:
Handles complex configuration changes, monitors infrastructure health, and resolves backup alerts effectively.
Server & Workstation Maintenance:
Maintains a diverse range of hardware and software environments, promptly addressing server and desktop-level issues.
Virtualization Environments: Experienced in supporting and troubleshooting virtual infrastructure, including Hyper-V, Citrix XenServer, and VMware platforms.
NAS Deployment:
Responsible for the installation, configuration, and troubleshooting of NAS devices used for backup storage and archival.
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