I am an Administrative Support professional with over 10 years of experience in documentation management, workflow coordination, customer support, and operations support. I have worked in both office-based and remote roles, supporting fast-paced teams through accurate data entry, file organization, compliance documentation, and client communication.
In my most recent role as a Vendor Services Administrator at NContracts, I managed vendor documentation, maintained audit-ready compliance files, coordinated follow-ups with internal teams and external vendors, and ensured records were accurate, complete, and confidential. I also have outbound cold calling experience for a US-based merchant services company, where I handled lead qualification, call tracking, and consistent documentation for follow-ups.
I am highly organized, detail-oriented, and proactive. I take ownership of tasks, follow SOPs carefully, and ensure deadlines are met without sacrificing accuracy. I work well independently and communicate clearly to keep workflows smooth and organized.
Key areas I can support include:
- Administrative support and back-office tasks
- Documentation and records management
- Email handling and follow-ups
- Calendar coordination and scheduling
- CRM data entry, tagging, and database cleanup
- Spreadsheet tracking and reporting (Excel / Google Sheets)
- Compliance file maintenance and audit support
- Cold calling, lead generation, and appointment setting
- Canva (basic graphic formatting)
If you are looking for a reliable VA who can support your operations with consistency and integrity, I’d be glad to help.
