I’m Junnette, a results-driven operations professional with over 3 years of experience in the ticket brokerage industry, specializing in order fulfillment, ticket purchasing, ticket pulling, pricing strategy, order processing, listings management, SPEC sales, and issue resolution.
Throughout my career, I have held diverse roles including Ticket Fulfillment Lead, Ticket Purchasing & Operations Analyst, Event Researcher, Ticket Pricer, Executive Virtual Assistant, and Operations Assistant, gaining full-cycle operational expertise across the ticketing workflow from inventory sourcing and account creation to pre-sale verification, ticket purchasing, listing optimization, and post-sale customer support.
I have extensive experience working with ticket marketplaces and inventory systems, including Skybox, TradeDesk, Automatiq, and multiple resale marketplaces such as StubHub, Viagogo, Vivid Seats, SeatGeek, and others. My work includes creating and managing listings, monitoring inventory, syncing orders, troubleshooting fulfillment issues, managing ticket transfers, and ensuring accurate seat mapping and pricing strategies to maximize sales performance.
In addition to ticket brokerage operations, I bring strong capabilities in executive assistance, administrative operations, and project coordination. I have successfully led cross-functional initiatives, implemented operational policies, streamlined workflows, and supported leadership teams in fast-paced remote environments.
My background in non-profit operations and legal administration has further strengthened my skills in research, documentation, compliance, and client relations, making me highly dependable, detail-oriented, and adaptable.
I have managed teams of 5–10 people, conducted interviews, onboarding, and training programs, and developed standard operating procedures (SOPs) to improve team performance and operational efficiency. As a Fulfillment Lead, I have mentored tea-----------mbers while optimizing systems to meet tight deadlines and high-volume ticket demand.
I also have over 6 months of experience as a Legal Secretary for a U.S. family law firm, where I handled client communications, drafted legal documents, managed billing, and worked with platforms such as MyCase, Florida Clerk of Courts systems, FamilyLawSoftware, and Process Service platforms.
For nearly three years, I have served as an Executive Assistant and Database Manager for a U.S.-based non-profit organization supporting individuals with disabilities. My responsibilities included assisting clients with Medicaid applications, service authorizations, SANs, Medicaid billing, and managing documentation through systems such as DocuSign, Adobe Acrobat, and internal databases.
If you’re looking for a reliable, proactive operations professional, I would be happy to support your team. I also have access to a community of trained and dependable professionals who can assist with ticketing operations, administrative tasks, and virtual support roles.
Let’s connect or schedule a discovery call to discuss how I can help support your organization’s goals.
For inquiries, feel free to send me a message here. Thank you!
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