I am an experienced Customer Service and Technical Support professional with strong written and verbal communication skills. I have several years of experience assisting customers, troubleshooting technical issues, resolving concerns, and providing support through phone, chat, and email.
My background includes IT Helpdesk and Systems Support, Microsoft 365, Active Directory, account and access support, basic networking, VoIP provisioning, and troubleshooting. I also have experience supporting VoIP platforms such as 8x8 and RingCentral and working with Polycom, Grandstream, Yealink, and Cisco phones.
I also have e-commerce experience supporting Shopify merchants, including assisting with store-related concerns, navigating the Shopify platform, troubleshooting issues, and providing customer-focused solutions.
I am comfortable working in fast-paced environments, handling multiple customer concerns, documenting cases, escalating issues when necessary, and communicating clearly with both customers and internal teams.
I am open to opportunities in Customer Service, Chat/Email Support, Technical Support, IT Helpdesk, E-commerce/Shopify Support, SaaS Support, Virtual Assistance, and other remote support roles.
