Experienced IT Leader and Systems Administrator specializing in Microsoft 365 administration, enterprise IT operations, and process automation. I leverage modern AI tools and low-code platforms (Power Automate, Zapier, -----------) to automate complex IT workflows, reduce operational bottlenecks, and maintain high system uptime.
Core Competencies & Services:
Microsoft 365 Administration & Scripting: AI-assisted PowerShell automation for bulk user management, access control audits, and Exchange/Teams configurations.
IT Process Automation: Designing automated workflows for IT ticketing, system alerts, lead processing, and onboarding/offboarding protocols.
IT Policy, Compliance & Documentation: Drafting comprehensive IT Security Policies, Disaster Recovery Plans, and Standard Operating Procedures (SOPs) aligned with ISO 9001:2015 quality frameworks and Data Protection guidelines.
Incident Response & Root Cause Analysis: Structuring detailed Root Cause Analysis (RCA) reports with clear Corrective and Preventive Action (CAPA) plans.
By integrating AI into traditional IT management, I deliver faster task execution, error-free documentation, and scalable operational support for growing businesses.
