In my role as an Airbnb property manager for the past 2 years, I've gained extensive experience in the hospitality and property management industry. I've successfully overseen and maintained a portfolio of vacation rental properties, ensuring a seamless experience for guests. My responsibilities have included property listings, guest communication, reservations, check-ins, and coordinating cleaning and maintenance services. I've also handled pricing strategies, guest reviews, and problem resolution. Through this experience, I've developed a strong understanding of the vacation rental market and a proven track record of delivering exceptional service to both property owners and guests.
Tools within my area of expertise:
Slack -used to work together with my team
Breezeway - used to manage property
Trello - Used to manage and track damage claims
Confluence -knowledge based
OpenPhone - used to manage calls and messages
Hospitable- used to manage and automate guest services and hospitality in vacation rental properties listed on Airbnb and VRBO.
EXCEL- used to track any issues
