Detail-oriented Real-Time Analyst with 3+ years of experience at Cimpress Philippines, specializing in realtime queue monitoring, intraday management, SLA optimization, and cross-functional coordination. Strong background in customer care (phone, chat, email, live support) and technical/billing support. Experienced in analytics tools including Looker, Power Pivot, and advanced Excel. Skilled in CRM platforms such as Salesforce and WFM tools like Verint, with additional experience using JIRA for task and issue tracking. Adept at process improvement, reporting, and operational support. Open to global opportunities in WFM/RTA, Customer Support, and Data/Operations Analyst roles
