Experienced professional with a background in both web research and community support services. As a Web Research Specialist and Day Shift Manager, skilled in sourcing campaign-relevant content, managing outreach data, ensuring research accuracy, overseeing communication workflows, and leading a web research team by coaching members to identify relevant content and contacts accurately. As a Case Worker, adept at conducting beneficiary interviews, maintaining accurate records, and facilitating sponsor–child relationships through careful translation and correspondence review. Recognized for attention to detail, clear communication, and ensuring quality in both digital and human-centered work.
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