Are you looking for a reliable Virtual Assistant who can provide excellent customer service, manage guest communications, and support your daily business operations?
Hi! My name is Charm, and I bring over 2 years of experience in Property Management Virtual Assistance along with almost 8 years of customer service experience. I have developed strong communication, problem-solving, and organizational skills through handling guest interactions, supporting operational workflows, and working in fast-paced support environments.
I am currently working as a Property Management Virtual Assistant, assisting guests and supporting day-to-day property operations using platforms such as Hostaway, Notion, Breezeway, and various Online Travel Agency (OTA) platforms including Airbnb and -----------. My responsibilities include managing guest inquiries, check-in and check-out support, booking-related concerns, issue escalation, and assisting with maintenance coordination while following company SOPs.
My experience has helped me become confident in handling multiple guest conversations, ensuring smooth communication, and maintaining a high level of customer satisfaction across different booking platforms.
In addition to property management, I also have experience in customer support, lead generation, appointment setting, content moderation, social media assistance, Canva design, and basic video editing. I am highly adaptable and able to learn new systems quickly.
My core skills include:
• Property Management Support
• Guest Communication & Customer Service
• OTA Platforms (Airbnb, -----------, VRBO experience exposure)
• Hostaway, Notion & Breezeway
• Email, Chat & Phone Support
• Maintenance Coordination & Escalation Handling
• Administrative Support & Data Entry
• Lead Generation & Appointment Setting
• Social Media Assistance
• Canva & Basic Video Editing
• CRM & Workflow Management
I am detail-oriented, dependable, and committed to delivering high-quality support. My goal is to help businesses run smoothly while ensuring excellent customer experience at all times.
If you're looking for a proactive Virtual Assistant who is eager to grow and contribute long-term, I would love the opportunity to work with you.
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