Hi! My name is Charm, and I have a strong background in customer service and property management support. I have developed excellent communication, problem-solving, and organizational skills by assisting guests, supporting daily operations, and working in fast-paced customer support environments.
I currently work as a Property Management Virtual Assistant, where I assist guests and support day-to-day property operations using platforms such as Hostaway, Notion, Breezeway, and Online Travel Agency (OTA) platforms including Airbnb, -----------, and Vrbo. My responsibilities include managing guest inquiries, coordinating check-ins and check-outs, handling booking-related concerns, escalating issues when necessary, and coordinating with maintenance teams while following company SOPs.
My experience has strengthened my ability to manage multiple guest conversations simultaneously, provide timely and professional support, and maintain a high level of customer satisfaction across different booking platforms.
In addition to property management, I also have experience in customer support, lead generation, appointment setting, content moderation, social media assistance, Canva design, and basic video editing. I am highly adaptable, detail-oriented, and quick to learn new systems and processes.
Core Skills
Property Management Support
Guest Communication & Customer Service
OTA Platforms (Airbnb, -----------, and Vrbo)
Hostaway, Notion & Breezeway<8efe80624d780eba0c6493ec45140364>Email, Chat & Phone Support
Maintenance Coordination & Escalation Handling
Administrative Support & Data Entry
Lead Generation & Appointment Setting
Social Media Assistance
Canva & Basic Video Editing
CRM & Workflow Management
I am dependable, proactive, and committed to delivering high-quality support. My goal is to help businesses operate efficiently while providing an outstanding experience for every customer.
If you're looking for a Virtual Assistant who communicates effectively, learns quickly, and is dedicated to long-term success, I would love the opportunity to work with you.
Book a call -> -----------
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