Certified Medical Virtual Assistant/ Healthcare Customer Service Specialist/ 7+ years in US Dental, Medical and Prescription Drug Plan/HIPAA-Complaint/ Transitioning to VA role - I'm highly skilled Healthcare Customer Service Representative with over 7 years of experience handling US healthcare accounts, including dental, medical, and prescription drug plans, I've worked as a Customer Service Representative, Customer Advocate, and Customer Experience Agent, helping patients and providers understand their coverage, claims and billing issues. My healthcare expertise: Insurance Verification/ Benefits Explanation/ Claims Review and Support/ Eligibility Checks/ Tier Level of Medication/ Prior Authorizations, INN/ OON Status Checks/ Billing Questions and Payment Posting. Strictly follows HIPAA guidelines in handling patient data.
