Microsoft 365 Specialist with proven expertise in Microsoft 365 for Business, Azure AD (Entra), Exchange Online, Teams, SharePoint, and Defender. Skilled in Microsoft admin center operations, email migrations, licensing, DNS, and Copilot integration. Strong background in technical support, product-led growth, and proactive customer engagement. Adept at resolving complex issues across Microsoft 365 platforms while delivering exceptional service via chat, phone, and email. Proficient in Dynamics for Microsoft, RAVE, and Quick Assist for managing tickets and remote assistance. A fast learner and critical thinker with a customer-first mindset and a collaborative approach to problem-solving.
