Professional Summary
With a diverse background spanning insurance services, real estate support, project management, customer service, and virtual assistance, I bring over 7 years of multi-industry expertise in delivering efficient, detail-oriented, and client-focused solutions. My work ensures accuracy, compliance, and timely delivery across a wide range of administrative and operational tasks.
Insurance & Real Estate Expertise:
Skilled in personal lines and commercial insurance servicing, including Builders Risk, Flood, Fire, New Construction, Rental, and Rehab property policies.
Experienced in policy creation, renewals, endorsements, quoting, and evidence of insurance (EOI) preparation.
Adept at navigating Ezlynx, OSC, OBIE, USASSURE, STARFISH, ORCHID MARKETPLACE, REINSUREPRO, ARCIFLOOD, Wright, Neptune, etc.
Well-versed in ACORD form creation and quality control for policy documentation.
Coordinated with multiple insurance agents and companies, managing mortgagee requests, additional insureds/interests, and loss payee details.
Handles client renewal reminders and provides requested insurance
documentation to mortgage companies with precision and professionalism.
Virtual Assistance & Administrative Skills:
General Virtual Assistant with proven ability to streamline workflows, manage schedules, track deadlines, and maintain organized records.
Skilled in customer relations, data entry, email management, document preparation, and quality control for deliverables.
Supports short-term rental operations and administrative needs, ensuring smooth client experiences and efficient task handling.
Project Management & Client Relations:
Managed roofing company projects, from initial client consultation to job completion, maintaining quality and satisfaction.
Coordinated with real estate professionals to ensure smooth transaction support and property-related documentation.
Customer Service Background:
Over 4 years in billing and technical support in the BPO industry, including sales experience in telco accounts.
Strong problem-solving skills, conflict resolution abilities, and dedication to positive customer experiences.
Hospitality Leadership:Former Kitchen Captain in the restaurant industry, demonstrating leadership, time management, and team coordination under high-pressure environments.
