Results-driven and detail-oriented professional with a strong background in customer service, training, and retail operations. With experience as a Training Officer and hands-on exposure in customer-facing roles, I bring a balanced skill set in communication, problem-solving, and people development.
I have supported customer interactions across various touchpoints—handling inquiries, resolving concerns, and ensuring a positive and lasting customer experience. I am also experienced in eCommerce support, including managing orders, processing refunds, handling cancellations, and assisting with tracking concerns using platforms such as Shopify and similar tools.
Beyond customer support, my experience in training and development has strengthened my ability to understand customer behavior, deliver clear communication, and adapt to different situations with professionalism and empathy. I am highly organized, capable of following structured processes (SOPs), and confident in making sound decisions when handling unique or complex cases.
Core Skills:
Customer Support & Customer Retention
eCommerce Operations (Shopify, Order Management, Tracking Systems)
Training & Facilitation
Strong Written & Verbal Communication
Problem-Solving & Conflict Resolution
Attention to Detail & Data Tracking
Adaptability & Process Improvement
I am committed to delivering high-quality service, building positive customer relationships, and contributing to business growth through efficiency, reliability, and a customer-first mindset.
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