Executive Assistant| Virtual Assistant | Medical Operations Admin | Customer Service | Order Processing
Hello there, I'm Elaine Justine from the Philippines. I help businesses, busy professionals, and healthcare providers streamline their day-to-day operations by providing reliable remote administrative support, customer service, and medical order processing. With over 6 years of combined experience, I specialize in handling high-volume tasks that require accuracy, organization, and consistency -- allowing my clients to focus on growth and core operations.
WHAT I DO TO HELP:
Customer service (phone, email, chat)
Complaint and escalation resolution
Order processing
Order tracking & follow-up
Customer account management
Administrative support
Executive support
Appointment scheduling
Calendar management
Data entry and data validation
Record maintenance and reporting
CRM and customer database management
Task and workflow coordination
Marketing and operations support
Medical provider and clinic support
Medical order processing
Medical case management
Maintain accurate case notes
Manage patient appointments and follow-up visits
Maintain internal spreadsheets
Update and maintain CRM system
Support process improvement initiatives
Monitor adherence to clinic policies, procedures, and HIPAA regulations
Build and maintain strong relationships with home health providers
TOOLS PROFICIENCY:
Notion, Trello, Asana, SAP CRM, Salesforce, Microsoft 365, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), OneDrive, DropBox, Time Doctor, Clockify, ChatGPT, Grammarly, Slack, Zoom, Microsoft Teams, Avaya, Telegram, Canva, CapCut, Buffer, Hootsuite, Later, Calendly, Meta Business Suite, and more
WHY YOU'LL WANT TO WORK WITH ME:
Highly organized and process-driven
Reliable, detail-oriented, and deadline-focused
6+ years of proven remote work experience
With background in healthcare and medical support
Exceptional problem-solving, follow-up, and multitasking abilities
Excellent English communication skills (written and verbal)
Comfortable working independently with minimal supervision
Experienced with modern productivity, CRM, and task management tools
I adapt quickly to different workflows, tools, and business needs
Stable high-speed internet connection, working computer, noise-cancelling headset
INVITE ME FOR AN INTERVIEW
I would love to connect to support you with your core administrative functions and make a meaningful impact from behind the scenes. Let's chat soon.
Medical Services, Customer Support Management, English Proficiency, Healthcare, Case Management, Administrative Management, Virtual Assistant, Project Management, Communication, Microsoft Word, Google Sheets, English Proficiency, Personal Assistant, CRM, Order Fulfillment, Customer Service, Order Management, Order Tracking, Data Entry, Email Support, Chat Support, Attention to Detail, Organization, Order processing, Executive Assistance, Multitasking, Inventory Management, Computer Literacy, Cold Calling, Operation Management, Adaptability
