Experienced Operations and Customer Service Professional with a strong background in team leadership, client support, records retrieval, and business operations. I have several years of experience managing teams, improving operational performance, handling client communications, and delivering high-quality customer service in fast-paced environments.
Currently working as a Senior Team Leader, where I supervise multiple teams, manage operational performance, conduct coaching sessions, handle escalations, and collaborate with different departments to ensure efficiency and client satisfaction. I also specialize in reporting, workforce management, employee engagement, and process improvement.
In previous roles, I worked as a Records Retrieval Specialist coordinating with US healthcare facilities, insurance companies, law firms, and clients to ensure accurate and timely document processing while maintaining compliance and attention to detail.
I also have experience as a Customer Service Representative handling billing concerns, subscriptions, technical issues, and customer inquiries while maintaining excellent customer satisfaction.
I am highly organized, dependable, detail-oriented, and capable of working independently or with a team. I am eager to contribute my leadership, communication, and operational skills to help businesses grow and succeed remotely.
