I’m an E-commerce Virtual Assistant and Customer Support Specialist with 3+ years of experience supporting U.S. brands with Amazon Seller Central, Shopify, customer communication, order management, refunds, returns, and replacements.
I help e-commerce teams reduce daily operational workload by managing high-volume email and phone support, processing orders, handling return and refund requests, and coordinating replacement shipments with fulfillment partners. I’m experienced with platforms like Freshdesk, Amazon Seller Central, Shopify, and ShipHero, and I work with accuracy, responsiveness, and a solutions-focused mindset.
What I can deliver:
• Amazon Seller Central support: returns, refunds, replacements
• Shopify order processing & product updates
• Customer email & phone support
• CRM ticket triage and escalation handling
• Data entry & back-office coordination
If you need someone to keep your e-commerce operations running smoothly and support your customers with professionalism, let’s connect.
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