Results-driven IT professional with hands-on experience in NOC operations, system administration, and network monitoring. Managed 10,000+ devices using tools like Datadog, Auvik, and ConnectWise, achieving high SLA compliance through proactive issue resolution. Skilled in Microsoft 365, Azure, virtualization, and network troubleshooting. Known for being reliable, detail-oriented, and quick to resolve technical issues in fast-paced environments.
