With over 15 years of experience in the Business Process Outsourcing (BPO) industry and strong focus on providing virtual assistant services. My background includes working for a New York-based consulting firm, where I supported various business needs such as operations, accounting, staffing, sales & marketing, and project management.
Throughout my career, I’ve taken on different roles that have allowed me to grow and contribute to businesses in meaningful ways. I’ve handled tasks like billing, recruitment, managing projects and day-to-day operations. I also have experience in outbound calling, lead generation, appointment setting, and event support, helping businesses connect with their clients effectively.
Skills and Services I Offer
• Sales and Marketing Support: Experienced in outbound calling, lead generation, appointment setting, and creating marketing materials such as brochures, flyers, newsletters, and social media content.
• Administrative Support: Skilled in tools like QuickBooks, Salesforce, and Google Docs for managing databases, conducting research, transcription, and email campaigns.
• Client and Team Coordination: Prepare detailed reports, share updates, and ensure smooth communication between clients and teams to maintain workflow.
• Quality Assurance: Review performance, provide constructive feedback, and deliver training to improve service quality.
• Bookkeeping: Manage invoices, accounts payable/receivable, and payroll using tools like QuickBooks and FreshBooks.
• Social Media Management: Set up and maintain accounts on platforms like Facebook, LinkedIn, and Instagram to support marketing strategies.
I’m passionate about helping businesses run smoothly by taking care of the details, so teams can focus on their priorities. I believe in being reliable, organized, and easy to work with. Every task I take on is done with care and a commitment to making a positive difference.
