Healthcare doesn't slow down — and neither do I.
Behind every smooth patient experience is someone making sure the details are handled, the records are organized, the authorizations are followed up, and nothing falls through the cracks. That’s where I come in.
I’m Jessel, a Healthcare Administrative Professional and Medical Virtual Assistant with 8+ years of experience in the US healthcare industry, supporting providers, patients, payers, and healthcare teams.
I started my career in healthcare operations, grew into a Subject Matter Expert and Team Lead, and later transitioned into remote healthcare support. That combination has given me both the operational mindset and hands-on experience needed to keep healthcare workflows moving.
What I bring to the table:
📋 Prior Authorization & Insurance — Experienced in insurance verification, benefit investigation, prior authorizations, denials, appeals, and payer portals including Availity, NaviNet, eviCore, AIM, and Cover-----------ds.
📂 Medical Records & Documentation — Skilled in reviewing, organizing, uploading, and routing medical records while maintaining accurate and compliant documentation.
⚙️ Healthcare Operations — Experienced in managing workflows, monitoring quality and productivity, identifying process gaps, and making sure tasks are completed accurately and on time.
👩💼 Leadership & Training — Former SME Lead with experience managing team performance, conducting audits, coaching staff, performing root cause analysis, and improving processes.
🔒 HIPAA & Compliance — I understand that healthcare isn't just about getting the task done. Patient information must be handled carefully, accurately, and securely.
💻 Systems & Tools — eClinicalWorks (eCW), DrChrono, Cover-----------ds, Availity, RingCentral, Microsoft Office, Google Workspace, SharePoint, Teams, Canva, Trello, and other remote-work platforms.
What sets me apart is that I don't just look at what needs to be done — I look at what could go wrong, what can be improved, and what needs to happen next.
If your healthcare practice needs someone who can take ownership, stay organized, protect patient information, and keep operations moving without constant supervision — let's connect.
📩 Feel free to reach out here on LinkedIn. I’d be happy to start a conversation.
